All your drain questions, answered here.
Blocked drains are a problem every Melburnian runs into eventually. Instead of scouring the internet for answers, get peace of mind from the team that's spent decades servicing the local community.
Rated 5.0 by locals
4,000+
Drains cleared across Melbourne
General plumbing
6 questions
Do you offer 24/7 emergency services?
Yes — we provide 24/7 emergency blocked drain services across Melbourne. Drainage issues can happen at any time, and we're here to resolve them quickly, day or night.
What is your emergency response time?
Our team responds fast on every service, and we notify you before arrival so you're never left waiting and wondering.
Can you handle both residential and commercial drainage issues?
Absolutely. We have extensive experience with homes and commercial properties alike, and all our work complies with the Plumbing Code of Australia (AS/NZS 3500.3:2021).
What kind of equipment do you use?
Locators, turbine nozzles, CCTV monitors, penetrator nozzles, grease balls, gulley scoops, long bars and pipe relining patches — a comprehensive kit for diagnosing and fixing drain issues.
What is your approach to pricing?
Honest, upfront pricing with no hidden costs. We conduct an on-site inspection before commencing any service, so your quote reflects the real job.
Is your work guaranteed and insured?
Our workmanship is backed by a labour warranty and public liability protection. We can also provide a certificate of completion, reports of findings, and CCTV footage on request.
Blockage causes
7 questions
How do you diagnose drainage problems?
We use CCTV camera technology — a non-invasive approach that provides real-time footage of your drainage system, so we treat the exact cause rather than guessing. Footage is available on request.
What attracts tree roots to drainage systems, and how are they removed?
Roots invade drain lines through tiny cracks or loose joints, seeking moisture and nutrients. We use pipe relining to seamlessly restore flow without excavation, and targeted root treatments to kill active roots and prevent future intrusions.
How do you remove blockages caused by grease, fat or food waste?
Grease and fat solidify inside pipes, while food waste builds up into a plug. Our powerful pressure jetting washes these blockages away.
How do you remove blockages caused by wet wipes or excess toilet paper?
We address these with gentle yet effective methods such as snaking and water jetting — clearing the clog without damaging your pipes.
How are foreign objects extracted from drains?
Sanitary products and other non-flushables can cause serious blockages. We remove them safely with pressure jetting, protecting your pipes throughout.
How do you remove hair build-up in drains?
We typically start with specialised tools like a drain snake or auger to break up and pull out the blockage. For stubborn clogs, hydro jetting powers through the build-up.
How can I prevent blocked drains in future?
A few simple maintenance habits go a long way:
- Use strainers in sinks and showers
- Avoid pouring grease down the drain
- Only flush waste and toilet paper
- Book a professional drain inspection annually
Sewer blockages
4 questions
What are the signs of a sewerage problem?
Suspect a blockage but not sure if it's your sewer? Look for:
- Drains backing up or draining slowly
- Gurgling noises coming from the pipes
- Bad smells around drains or outside
- Sewage backing up in toilets or sinks
Can Mr Drainage repair broken sewers?
Yes — we specialise in sewer drain repairs, from minor cracks to complete breaks. Depending on the damage, we may recommend pipe relining or full replacement for a long-lasting fix.
How do you repair a blocked sewer drain?
We use advanced sewer jet blasting technology — highly effective at removing grease, debris and other build-ups within the pipes.
What's your approach to repairing burst sewer pipes?
We repair burst sewer pipes with innovative pipe relining technology, allowing targeted repairs without digging up your yard.
Emergency blockages
4 questions
How can I tell if my drain is blocked?
Look out for the following:
- Odours similar to rotten eggs
- Toilet water level lower or higher than usual
- Gurgling or bubbling noises from the drains
- Water taking longer to drain than usual
What should I do if my sink drain is blocked?
Try a plunger or drain snake first. If that doesn't resolve it, get in touch with our professional plumbers as soon as possible.
What should I do if my shower drain is blocked?
Start by manually removing visible obstructions like hair or soap build-up, then try a plunger. If the blockage persists, contact our experts to resolve the underlying issue.
How can I fix my blocked toilet?
Avoid chemical drain cleaners — use a plunger instead. If the blockage lingers, it can signal a deeper plumbing problem; call us for 24/7 urgent drain attention.
Pipe repair
5 questions
What is pipe relining, and when do you use it?
Pipe relining is a non-invasive technology that essentially creates a new pipe inside the old one — no digging up the yard. It's used when the existing pipe is stable enough to support a new lining, extending its lifespan for many years.
What does your pipe relining process involve?
We insert a flexible epoxy-coated tube into the existing pipe, inflate it against the pipe walls, and once the resin hardens we conduct a comprehensive test to confirm full operation.
When is pipe replacement necessary?
When the existing pipe is too damaged to support a new lining. Removing and replacing the old pipe is the last resort for restoring your plumbing's integrity.
How does your team carry out pipe replacement?
We inspect with cameras to locate and assess the damage, excavate carefully around the damaged section, install a new high-quality pipe, test the system, and restore the site to its original condition.
Can you handle repairs for all types of piping materials?
Yes — PVC, copper, steel and cast iron. Our team is backed by years of experience across all kinds of plumbing systems.
Ask a real drain specialist.
Can't find your answer? Our Melbourne team is on standby 24/7 — call us or request a free quote and we'll talk you through it.
Why wait? Call Mr Drainage at any hour.
Our 24/7 team is ready to restore your drains to their pre-blockage condition - no matter the scale. Avoid costly damage and get a fast response today.